1. INTRODUCTION

Welcome to Amrit Bhawan (“we”, “our”, “us”). We operate the website https://www.amritbhawan.in/ (the “Website”) to provide information and booking services for our boutique stay in Haridwar. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or make a booking with us. By using our Website and our services, you consent to the data practices described in this Policy.

2. WHAT INFORMATION WE COLLECT

We may collect the following categories of personal information:

• Contact & basic identity information: Name, email address, telephone number, postal address (for bookings or enquiries)
• Booking & stay details: Dates of stay, number of guests, room type, payment details (card or bank transfer) — note: payment data is handled securely and typically by our payments partner.
• Website usage data: IP address, device data, browser type and version, pages visited, time and date of access, referring website, metrics around usage
• Cookies and tracking technologies: We use cookies to maintain user sessions, remember preferences, possibly for analytics, and to improve the user experience
• Optional information: Any other information you voluntarily provide (for example in feedback, special requests, event bookings, or via email)

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

• To respond to your enquiries, process your bookings and administer your stay
• To provide the services you request (e.g., room booking, event enquiries, special arrangements)
• To maintain our Website, monitor performance and improve our services, including site analytics
• To send you relevant communications (confirmation emails, booking updates, offers) if you’ve opted-in
• To comply with legal or regulatory obligations (e.g., guest identification, accounting/taxation)
• To detect and prevent fraud or misuse of our services

4. DISCLOSURE OF YOUR INFORMATION

We may share your personal data under the following circumstances:

• With our trusted service providers (e.g., payment processors, booking engine partners, IT & analytics providers) who assist in delivering our services
• With authorities, when required by applicable law, regulation or court order (for example guest identity verification at check-in)
• In the event of a merger, acquisition or sale of all or part of our business, your data may be transferred to the new entity (subject to this Policy)
• We will not sell your personal data to third parties for their marketing use

5. COOKIES & SIMILAR TECHNOLOGIES

Our Website uses cookies and similar technologies. For example:

• Session cookies to keep you logged in or preserve booking data as you navigate
• Analytics cookies to measure how the Website is used and evaluate and optimise performance
• Preference cookies to remember your choices (e.g., language, region). You may choose to disable cookies through your browser settings, but please note that may affect the functioning of the Website or booking process

6. DATA SECURITY

We take reasonable administrative, technical and physical safeguards to protect your personal data against loss, theft, unauthorised access or modification. For example, encryption of payment data, secured servers, and restricted access by our staff. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

7. DATA RETENTION

We keep your personal information only for as long as needed for the purposes for which it was collected (e.g., fulfilment of your booking, guest record-keeping, accounting, legal compliance) and as long as required by applicable law. After that period your data will be securely deleted or anonymised.

8. YOUR RIGHTS

Depending on applicable law you may have certain rights, including:

• Request access to or a copy of the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations or where we have other valid grounds to retain it)
• Withdraw your consent where we rely on it
• Object to certain processing of your personal data (for example direct marketing). If you wish to exercise any of these rights, please contact us (see “Contact us” below). We may ask to verify your identity before responding to such requests

9. CHILDREN’S PRIVACY

Our services are generally intended for adults. If you are under the age of majority in your jurisdiction you should obtain the consent of a parent or legal guardian before providing us with personal data. We do not knowingly collect personal information from children without consent.

10. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time. When we make material changes, we will update the “Last updated” date and notify you (for example via a notice on the Website). Your continued use of the Website afterwards constitutes your acceptance of the changed Policy.

11. CONTACT US

If you have questions, comments or requests concerning this Privacy Policy or our data-practices, you may contact us at:
Email: hello@amritbhawan.in
Address: A-95, Sector 65, Noida UP 201309 (as indicated in our Terms & Conditions) (Amrit Bhawan (Ekat))

12. GOVERNING LAW & JURISDICTION

This Privacy Policy and your use of the Website are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts in New Delhi (or as specified in our Terms & Conditions). (Amrit Bhawan (Ekat))